What If My Customer Doesn't Receive The Package (Lost Package)?
Once the package leaves Apliiq, it is out of our hands.
It is your customer’s responsibility to enter their address correctly, check the tracking information and work with the shipping carrier to receive the order. This is the exact same as if you had shipped and fulfilled the product yourself.
Unfortunately, from time to time shipping carriers may lose a package, it is just the nature of shipping products. In the case the shipping carrier loses a shipment, a replacement order would be at your cost. Before you considering reshipping a product to a customer, we recommend that you confirm that your customer has the correct address and work with your customer to get in touch with their local post office. In many cases lost packages can be found with some extra attention.
If a package is returned to us because it is undeliverable for any reason, we will reship it for you at your cost, simply contact us to arrange a reshipment.